Pharmacy Guild of New Zealand

We're Committed to Customer Service

As a pharmacist, we know you understand how important it is to provide a quality, caring and reliable service. At Guild Insurance we understand this, too. In fact, this was one of the driving forces behind the creation of the company in 1963 and remains our focus today.  

We aim to provide you with outstanding service at all times, but especially when you need us most - when you make a claim! That's why, amongst other things, we provide a 24 hours, 7 days emergency claims service. You'll also appreciate the lack of ‘red tape' when it comes to managing your claims.  

When you take out cover a Guild representative can meet with you personally to help tailor your insurance for your pharmacy. Your insurance will then be managed by a reliable team with a wealth of experience providing advice, managing claims and assisting clients.  

We will support you every step of the way. Whether you're completing your application or making an insurance claim, you can be assured of receiving a personal service from people who care - it's our customer service commitment!

 

Our Commitment To You

Our company culture is focused around a promise to consistently deliver service that exceeds our customers' expectations.

This includes:

  • Providing a 24 hours, 7 days claims service.
  • Personally visiting pharmacies to ensure the insurance we provide meets its specific needs.
  • Ensuring areas of risk have been identified and addressed.
  • Ensuring claims are resolved quickly to minimise the impact on your business.
  • Providing the advice, personal service and assistance you need.

Get in contact

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